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Terms of Use & Privacy Policy


Welcome to DrOzSleep.com. These Terms of Use apply to this website and any related mobile application (collectively, the “Site”). As used in these Terms of Use, “us” or “we” refers to CVB, Inc., doing business as Malouf.

We make the Site and the products and services we offer on it available to you subject to these Terms of Use. By using the Site, you are accepting these Terms of Use and any modifications we make to them from time to time. You can review the most current version of these Terms of Use at any time by clicking on the Terms of Use link from the footer of any page of the Site.

Read these Terms of Use carefully and completely. They describe our rights with respect to the Site and your rights and obligations with respect to your use of the Site. By using this Site, regardless of where you live or access the site, you consent to have your personal data transferred to, as well as processed and collected in the United States.

Additionally, this Privacy Policy describes how we collect, use, share, and protect personal information, along with your choices. It applies anytime you connect with us through our Site, stores, social media pages, blog, giveaways, the Good Life Email Club, or by phone, email, mail, or chat. By interacting with us in these and other ways, you are agreeing to our Privacy Policy.


IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF USE OR OUR PRIVACY POLICY, DO NOT ACCESS OR USE OUR SITE, PRODUCTS OR SERVICES


TERMS OF USE

We may make changes to the Site and the products and services we offer from time to time. We have the right, without providing any prior notice to you, to:

  • Change or terminate all or any part of the products and services we offer on the Site.
  • Restrict or terminate your access to all or any part of the Site or the products and services we offer on it.
  • Remove any content from the Site and not publish or remove any material that you submit to the Site.
  • Change these Terms of Use and the Privacy Policy.

You must be 13 years of age or older to use the Site. If you are not at least 13 years old, do not use the Site. Additionally, we reserve the right to deny access or use of the Site and the products and services we offer on it to anyone at any time in our sole and absolute discretion. If you are a parent of a child under 13 years of age, and you believe your child has provided information through our site, please contact us at service@drozsleep.com.

License and Intellectual Property

On the condition that you comply with all your obligations under these Terms of Use, we grant you a limited, revocable, nonexclusive, nonassignable, nonsublicenseable license and right to access the Site through a generally available web browser or mobile device to view content and information and otherwise use the Site consistent with its functionality and in accordance with these Terms of Use. Any other use of the Site is strictly prohibited and a violation of these Terms of Use. All content included on the Site, such as text, graphics, logos, images, video, data, and other material (collectively “Content”) is our owned or licensed property and is protected by U.S. and international copyright, trademark, patent, or other proprietary rights.

You agree not to circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Content or enforce limitations on the use of the Site or the Content.

We expressly reserve all intellectual property rights in all Content.

If you are an owner of intellectual property who believes your intellectual property has been improperly posted or distributed via the Site, please notify us by email at legal@maloufsleep.com Attn: Legal Department. Your notice to us must include the following information: (1) a physical or electronic signature of a person authorized to act on behalf of the owner of the copyrighted work allegedly infringed; (2) a description of the copyrighted work or works that allegedly have been infringed; (3) a description of where on the Site the allegedly infringing material appears that will allow us to locate the material; (4) your contact information, including your address, telephone number, and, if available, email address; (5) a statement by you that you have a good faith belief that the allegedly infringing use has not been authorized by the copyright owner, its agent, or the law; and (6) a statement by you, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the owner of the copyrighted work that has allegedly been infringed.

Improper Purposes Prohibited

Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT:

  • Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including browsers, spiders, robots, or intelligent agents) to navigate, scrape, mine, download or search the Site other than the search engine and search agents made available on the Site or generally publicly available browsers.
  • Frame, mirror, or use framing techniques on any part of the Site without our express prior written consent.
  • Use any meta tags or any other hidden text utilizing any names or marks used or displayed on the Site.
  • Conduct fraudulent activities on the Site.
  • Forge communications on behalf of the Site (impersonating the Site) or to the Site (impersonating another user).
  • Use the Site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others.
  • Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site or the Content.
  • Remove any copyright, trademark, or other proprietary rights notice from the Site or materials originating from the Site.

Your Account

If you register on the Site and set up an account and password, you are responsible for anything that happens through your account. You agree to keep your password secure and confidential, not permit others to use your account, and not use other’s accounts. You should immediately notify us of any unauthorized use of your password or account or any breach of security. If you become aware that your account has been compromised, you should immediately change your password.You also agree that all information you provide through interactive features on the Site is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.

Notices Through the Site or Email.

We may notify you of important information about the Site and the products and services we offer on it by placing notices on the Site, sending you an email to the email address associated with your account, or through other means. Please review your account information to control and limit what kind of messages you receive from us. If you contact us, sign up for the Good Life Email Club or otherwise opt to receive email communications from us, you agree that we may email you and may continue to do so unless and until you opt out from receiving emails.

Order Acceptance, Refusal and Cancellation.

While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice.

The receipt of an order number or an email order confirmation does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order.

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Changes to Listed Products and Prices

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Local store prices and products may vary by location. Product prices offered on the Site may vary from other advertised prices.

The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

Risk of Loss

All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Your Submissions

We welcome your reviews, comments, and other communications (“User Content”).

You agree that any User Content: will be accurate; will not violate or facilitate the violation of any law or regulation; will not violate any right of a third party, including copyright, trademark, privacy, or publicity rights; will not cause injury to any person or entity; and will not contain, or provide links to, obscene, profane, or threatening language, malware, political campaigning, commercial solicitation, chain letters, mass mailings, any form of “spam”, or any material that could be considered harmful, sexually explicit, indecent, lewd, violent, abusive, or degrading. You are solely responsible for the User Content you submit, and we assume no liability for any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following, in our sole discretion: (i) monitor User Content; (ii) alter, remove, or refuse to post or allow to be posted any User Content; and/or (iii) disclose any User Content, and the circumstances surrounding its transmission, to any third party.

For any User Content you submit, you grant to us a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. In addition, you grant to us the right to include the name provided along with the User Content submitted by you. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law under any legal theory.

Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. We neither endorse nor are responsible for any opinion, advice, information, or statements made by third parties. We will not be liable for any loss or damage caused by your reliance on such information or materials. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect our opinions.

Promotions Rules

Any sweepstakes, contests, raffles, or other promotions (collectively, “Promotions”) made available through the Site may be governed by rules that are separate from these Terms of Use. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Use, the Promotion rules will apply.

Third-party Websites

The Site may contain links and interactive functionality interacting with the websites of third parties, including social networking sites. We do not endorse, and we are not responsible for and have no liability for, the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website. YOUR USE OF THIRD-PARTY WEBSITES AND RESOURCES IS AT YOUR OWN RISK.

Health Information

Statements, if any, regarding our products have not been evaluated by the Food and Drug Administration (FDA) unless otherwise stated, nor have they been confirmed by research approved by the FDA. Use of our products is not intended to diagnose, treat, prevent, or cure any illness, condition, or disease.

Disclaimer of Liabilities

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. WE SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE SITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH THE SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

IN ADDITION (AND WITHOUT LIMITING THE LIMITATIONS IN THE IMMEDIATELY PRECEDING PARAGRAPH), WE MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE PRODUCTS ON THE SITE FOR ANY PURPOSE. WE PROVIDE ALL SUCH PRODUCTS “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

PRODUCTS ON THE SITE MAY HAVE THE BENEFIT OF A MANUFACTURER’S WARRANTY PROVIDED BY THE PRODUCT MANUFACTURER. PLEASE SEE YOUR PRODUCT PACKAGING AND LITERATURE FOR DETAILS.

Limitation of Liabilities

UNDER NO CIRCUMSTANCES SHALL CVB INC., ITS AFFILIATES, OR OUR AND THEIR RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, OR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT OR TORT, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. EACH PROVISION OF THESE TERMS OF USE THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND US.

THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S). IF YOU ARE DISSATISFIED WITH THE SITE, ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OR THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to indemnify and hold harmless CVB Inc., its affiliates, and our and their respective owners, directors, officers, employees, shareholders, agents, licensors and suppliers from any third-party claims, liability, losses, costs and expenses (including reasonable attorneys’ and experts’ fees) as a result of or in connection with (i) any breach by you of any of the provisions of these Terms of Use; (ii) any violation by you of applicable law; and (iii) any violation by you of any rights of a third party.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. We may deduct our costs of obtaining any recovery from the amount of the recovery (including, without limitation, reasonable attorneys’ fees and all other costs).

You also agree to hold harmless CVB Inc., its affiliates, and our and their respective owners, directors, officers, employees, shareholders, agents, licensors and suppliers in connection with any action taken by us to protect our intellectual property, including, but not limited to, suspension or termination of your access to the Site.

Governing Law

This agreement between you and us shall be governed by and construed in accordance with the law of the State of Utah, United States, without regard for that State’s conflicts of laws principles. You agree that the laws of the State of Utah will govern any dispute of any sort that might arise between you and us.

Dispute Resolution and Class Action Waiver

Any dispute relating in any way to your use of the Site, the Content, or the products and services provided through the Site shall be solely adjudicated in the state or federal courts of Utah, and you consent and submit to exclusive jurisdiction and venue in such courts and agree to accept service of process by electronic mail. Without limiting the foregoing, any claim that you may have in connection with these Terms of Use must first, and before taking any other legal action, be submitted to us in the form of a complaint service@drozsleep.com, to enable the parties to resolve the claim in a friendly and effective manner. If the parties fail to resolve the claim in this manner in a reasonable time, it shall be resolved in the exclusive jurisdiction and venue as specified above. Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Applicable Language

You confirm that it is your choice that these Terms of Use & Privacy Policy and all other related documents be drawn up in English.  (Translation in French: Vous reconnaissent avoir exigé la rédaction en anglais du présent document ainsi que tous les documents qui s’y rattachent.)

Termination

We reserve the right to terminate, without prior notice, any user account or to suspend any or all of the access to the Content, with or without the user’s consent, for violating these Terms of Use & Privacy Policy. If your account is terminated, your rights to use the Site and Content will cease immediately. Termination is without prejudice to all other remedies available to us by law or under these Terms of Use & Privacy Policy.

Changes to Our Policies

You agree to check these Terms of Use & Privacy Policy periodically for new information and terms that govern your use of the Site. We reserve the right to make changes to our policies at any time. Posting the modified Terms of Use & Privacy Policy on our Site will give effect to the revised terms. Your continued use of the Site or Content indicates your acceptance of any revised terms. If you do not agree to the revised terms, please do not use the Site or Content.

General Terms

You are responsible for all charges and necessary permissions related to accessing the Site through your mobile access provider.

If any provision of these Terms of Use is found by a court of competent jurisdiction to be illegal, void, or unenforceable, the unenforceable provision will be modified so as to render these Terms of Use enforceable and effective to the maximum extent possible in order to effect the intention of the provision; if a court finds the modified provision invalid, illegal, void or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms of Use will not be affected in any way.

You agree that these Terms of Use constitutes the entire, complete and exclusive agreement between you and us regarding the Site and the services offered on it and supersedes all prior agreements and understandings, whether written or oral, or whether established by custom, practice, policy or precedent, with respect to the subject matter of these Terms of Use.

Any waiver of any provision of the Terms of Use will be effective only if in writing and signed by the waiving party. Our failure to act with respect to a breach of these Terms of Use by you or others does not waive our right to act with respect to that breach or subsequent similar or other breaches.



PRIVACY POLICY

This Privacy Policy covers the following:

  • What personally identifiable information is collected from you, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect your information.
  • How you can revise your information, as necessary.

Information Collection

When interacting with us through the Site or other means, including when you purchase a product, you grant us permission to collect a variety of information. This information includes: your name, mailing address, phone number, email address, contact information, contact preferences, credit card information, billing information, device identifiers, IP address, and geolocation information.

We collect information from you to provide the following features and services:

  • Order status updates, shipping, and tracking
  • Reserving products at a store
  • Saving your purchase history
  • Receiving information about products you’ve purchased (for example, in the case of a recall)
  • Managing your online account
  • Receiving promotional emails and notifications of upcoming events
  • Viewing advertisements that may be of interest to you
  • Customer service
  • Fraud prevention
  • To respond to your questions, comments and requests

We also use this information to continually improve your experiences, from making our website easier to use to enhancing our products and customer service.

Cookies

We use “cookies” to track and collect certain information in an automated fashion. A cookie is a small data file stored by your web browser on your computer. Session cookies are erased when you close the web browser or browser tab. Persistent cookies remain on your hard drive until they expire or are deleted. Some cookies are necessary for our Site to work properly and enable you to place an item in your online shopping cart and to place an order on our Site. Other cookies allow us to enhance and personalize your online shopping experience.

Cookies also enable us to track and target the interests of our users to enhance the experience on our Site. Usage of a cookie is in no way linked to any personally identifiable information on our Site. Here are some examples of what cookies allow us to do:

  • Remember what items are in your shopping cart
  • Recognize you when you return to our Site
  • Enable faster checkout if you have created an account at DrOzSleep.com
  • Understand how you reach our Site and which products you are looking for
  • Deliver personalized marketing
  • Apply the preferences you have chosen.

Some of our third-party vendors may also use cookies or pixel tags on our website to help you enjoy a more personalized experience.

We also contract with other companies to publish our ads across the internet. These companies collect information about your visits to our Site and share advertisements for products you are most likely to be interested in. These targeted advertisements may appear on other sites that you visit. This information is collected using a cookie or pixel tag – technology used by most websites.

Information Use and Sharing

We do not share your personal information with third parties other than as necessary to fulfill your requests or for the following purposes:

  • Shipping
  • Name and address verification
  • Email distribution
  • Surveys & market research
  • Advertising & promotions
  • Fraud protection & investigation
  • Payment processing
  • Advertising on third-party platforms. The third parties have privacy policies of their own that apply to your use of their platforms. For example, we partner with Rakuten Advertising, who may collect personal information when you interact with our site. Please read Rakuten’s Privacy Policy for additional information. To opt out of Rakuten Advertising, follow the instructions at Rakuten Privacy Services.
  • Partnering with third-party vendors such as Google Analytics to understand what content, experiences, and promotions are most relevant to you. To learn about how Google Analytics collects and processes data, click here. To opt out of the Google Analytics advertising features outlined above, follow the instructions at Google Analytics Opt-Out.
  • Upon the government’s request, in response to a court order, when we have a good faith belief that we are required to do so by law, or where otherwise permitted by law.
  • In connection with any merger, financing, acquisition, or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our company or assets. If another company acquires our company or assets, that company may possess the personal information collected by us and will assume the consents and responsibilities regarding your personal information.

Authorized businesses selling our products assume all liability related to claims, offerings, and examination of product. We do not assume responsibility or liability for the actions, products, or content of any third-party sellers.

We are not responsible for any content or offerings related to third party websites that can be accessed through links provided on our Site.

Unless you ask us not to, we may contact you via email to tell you about specials, new products or services, or changes to our online policies.

Your Access to and Control Over Information

You may opt out of any future contact with us at any time by contacting us via the email address or phone number given on the Site and as set forth below. In addition, by contacting us you can:

  • See what personal information we have about you, if any.
  • Update or correct personal information we have about you.
  • Have us delete certain personal information we have about you.
  • Express any concern you have about our use of your personal information.

California residents may have additional rights as set forth below.

Security

We take precautions to protect your personal information both online and offline.

When we collect sensitive information (such as credit card data) via the DrOzSleep.com website, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a “closed lock” icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your personal information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. In addition, the computers/servers on which we store personally identifiable information are kept in a secure environment.

Personal information is retained to ensure proper customer service, fulfill the purposes for which we collect the information, and to comply with our legal obligations.

California Consumer Privacy Act

We disclose personal information for a business purpose to the following categories of Service Providers: Shipping companies, printing companies, event planners and operators, data brokers, technology companies, cloud service providers, analytics companies, fraud protection and investigation companies, payment processors, credit card issuer, media companies/platforms.

The California Consumer Privacy Act of 2018 (“CCPA”) provides consumers who are California residents with specific rights regarding their personal information:

  • You have the right to know and access what personal information we collect, use, disclose, and sell, and the right to delete certain information.
  • You have the right to opt out of the sale of your personal information and to not be discriminated against for exercising any of these rights.
  • All information collected is in accordance with the purchase of product or contacts with customer service for returns or warranty claims.

For purposes of exercising your rights above, please note how we collected and used your personal information in the preceding 12 months:

  • We collect the following categories of personal information: Identifiers; personal information listed in the CA Customer Records statute (such as payment information), characteristics of protected classifications under California or federal law; commercial information; professional or employment information; internet or other electronic network activity information; geolocation data; audio, electronic, or visual information; sensory data, such as audio and visual recordings; inferences drawn from other personal information, such as: your preferences and behaviors.
  • We disclose the following categories of personal information for a business purpose: Identifiers; personal information listed in the CA Customer Records statute (such as payment information); characteristics of protected classifications under the California or federal law; commercial information; internet of other electronic network activity information; geolocation data; inferences drawn from other personal information, such as: your preferences and behaviors.
  • We disclose personal information for a business purpose to the following categories of Service Providers: Shipping companies, printing companies, event planners and operators, data brokers, technology companies, cloud service providers, analytics companies, fraud protection and investigation companies, payment processors, credit card issuer, media companies/platforms.
  • Per the CCPA’s definition of sell, we sell the following categories of personal information in order to deliver a more personalized experience and to show you products that we think you will be interested in: Identifiers; commercial information; Internet or other electronic network activity; geolocation data.
  • Per the CCPA definition of sell, we sell personal information to the following categories of vendors: Data brokers, credit card issuer, and media companies/platforms.

Right To Know

If you would like to make a Right to Know request, click here or contact us by phone or email.

If you simply want to stop receiving emails, please contact us or click on the Unsubscribe link at the bottom of our email to you.

You have the right to request deletion of your personal information that we collected or maintain, subject to certain exceptions.

Impacts of deletion include:

  • Your purchase history will no longer be accessible.
  • We will not be able to look up your transactions for returns, previous gifts, or repairs.
  • You will be required to provide a receipt for any future returns.
  • If you have an account on DrOzSleep.com, it will be deleted.

Please note, we will continue to maintain limited information needed to comply with product recalls, fraud prevention, and other legal and business requirements.

In order to delete your information, the following steps are required by the law:

  • You submit a request to delete, and
  • We will separately confirm with you that you want your information deleted.

In order to protect your information from unauthorized deletion or disclosure, we will verify your request using data previously collected from you and in our systems. We will only use personal information provided provide to us for this purpose to verify your identity or authority to make the request. When we are not able to verify your request, we must deny the request, but will communicate the reason for such denial to you. If we are unable to verify a Request for Delete, your request will be treated as a request to Opt-Out of the sale of your personal information, and we will notify you.

Once we receive and confirm your deletion request, we will delete (and direct our service providers to delete) your personal information from our records, within 45 days, unless an exception applies.

Do Not Sell My Personal Information

If you would like to make a Do Not Sell request, click here or contact us vis phone or email.

You have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We will process your Opt-Out request within 15 days and will notify third parties of your request. We may deny a request if it is deemed fraudulent.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Other California Privacy Rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To obtain this information, please email us at service@drozsleep.com with “Request for California Privacy Information” in the subject line of your message. Please include sufficient information so that we can process your request, including name, mailing address, and email address if you want to receive a response by email. We reserve the right to confirm your identity before processing any requests.

If you are a California resident under age 18 and are a registered user of any of our services, then you may request that we remove any content or information that you posted on our Site. To request removal of your content, please send a detailed description of the specific content you want us to remove to the email or regular mail address set forth below. We reserve the right to request that you provide information that will enable us to confirm that the content that you want removed was posted by you.

We will make a good faith effort to delete or remove your content from public view as soon as reasonably practicable. Please note, however, that your request that we delete your content does not ensure complete or comprehensive removal of your content. Your content may remain on backup media, cached or otherwise retained by us for administrative or legal purposes, or your content may remain publicly available if you or someone else has forwarded or re-posted your content on another website, online service, online application or mobile application prior to its deletion. We may also be required by law to not remove (or allow removal) of your content.

For more information, please contact us at:

This privacy policy was last updated May 11, 2021.